Posted by gillispie1 on 6/11/2020 9:11:00 AM (view original):
Posted by shoe3 on 6/10/2020 7:00:00 PM (view original):
Yes, I understand the distinction you are drawing. I specifically said I was not addressing that distinction. I know what his policy is. It’s a bad policy. If it’s based on a complaint, it was a dumb complaint (made by a complete ******* tool, I suspect).
It is possible for him to do what I asked.
Moreover, amending the process, overlooking wronoj’s unqualified position in order to quickly facilitate, is exactly the kind of thing I would hope for. It is not identical, but it is the *kind* of approach I was hoping for.
sigh. if you understand that distinction, then why the heck are you saying seble undeniably did stuff for wronoj he didn't do for you? wronoj being unqualified has nothing to do with anything, and i think you know that. but instead of acknowledging that you made a false statement, you fein you already knew it and that is now irrelevant because the real problem is the policy is bad?
its these kind of refusals to find *any* common ground, even with folks who half agree with you, that make these conversations so exhausting. honestly this thread alone has probably moved public opinion 10 points in the 'take personal reponsibility and STFU' direction due to your incessant whining. its entitled, uninformed responses like yours that move people off their empathy for folks in your situation.
i gave it the old college try, but i can't proceed in good faith with someone who has no interest in doing so themselves.
Lol. Are you seriously trying to pass this off as you trying really hard to be reasonable, but “shoe is just being shoe, that’s why people get so tired of him?” You’re going to pretend you’re not getting stuck on the taxonomy of one small shrub and ignoring the presence of the forest here? And that doing so shouldn’t frustrate someone who has had a bad customer service experience? Don’t be dense, gil.
Look, I understand enough about myself to know I care more about the meanings of words and the way people use them than most people. I said that to you, specifically, on this road you were about to go down, pages ago. But down this road you chose. If it makes you feel better about your relationship with the world, fine, think of it like this. I say calling something impossible when it’s really just against a policy you decided to implement is a lie. That’s how my brain works. If you mean it’s against policy (a policy you have the power and ability to change), that’s what you should say. If “lie” is too harsh for your sensibilities, fine. Noted. But it is definitely, unequivocally not an upfront approach to customer service.
When I say seble did something for wronoj that he didn’t do for me, I specifically did *not* refer to the idea that he stepped over pending applications. Go back and look. What seble told me was that he had to let the process play out. Nothing could be done for me. Something *was* done for wronoj. The process wasn’t left alone to play out. As I’ve said many times, this is not in context of “incessant whining”. This is in context of me choosing to be optimistic that perhaps seble is more willing to look at this in a different way. Maybe that’s too optimistic and he intends to continue on with rigid application of the bad policy. In that case, the better discussion is the bad policy and possible structural improvements, rather than whether something is a “lie” or a “spin” or just “information manipulation.”
In the future, I suggest if you don’t want to get exhausted going down a rabbit hole with me, just don’t go down a rabbit hole with me. I do seem to have more stamina than most.
6/11/2020 11:06 AM (edited)