Posted by shoe3 on 2/6/2022 3:44:00 PM (view original):
It’s just bad design, plain and simple. There’s no good reason a user who does not intend to give up their team should not be able to automatically get the team back up until a new coach is hired. Nor is there a good reason there is no option to opt into auto-bill. The idea that coaches who apply for a job that ends up going back to the previous coach are getting “screwed” is genuinely laughable. I’ve been on both sides of this, and there’s no comparison. On one side, you’re losing possibly many years, hundreds of dollars, and immeasurable amounts of emotional energy worth of progress for reasons that could range from “I forgot” to a sick kid in the hospital. On the other side, you shrug and say “huh, ok I guess I’ll see what opens up next year.” Not remotely equivalent, and customer service that treats them on the same level is an utter failure.

It’s already a failure that no one has responded to you, but I guess it’s good to see not much has changed there. :l In seble’s day anyway, when CS does get back to you, you can expect the response will be along the lines of “we’re sorry this happened, perhaps you should consider purchasing a 10-pack and selecting auto-renew.” In other words, it’s a good time for a sales pitch. I imagine that will be extremely pleasing.

They did get back to me today but it was too late. They said something along the lines of sorry we took this long to get back to you, but someone already got the job. Try site mailing the user and ask if you can have your school back and we will give him a school of his choice

It's too late now, all the good schools are gone. At this point someone will be shafted and its not fair for me to ask the other coach to get the shaft. This in my opinion had to be resolved before the other coach got the job. I will take a month off and see if my opinion or desire changes.

Edit after. While I didnt think it was fair to ask I did send him a sitemail offering to pay for 2 seasons if he makes the change.

plague, its honorable you are not wanting to put the other coach in a bad spot. but i just want to say - if it was me in that guys' shoes, i'd rather the prior coach with 100+ seasons reach out rather than quit. who knows, maybe that coach is a huge UC fan and your request really puts him in a bind. but its probably as likely the guy was on the fence about adding a team and literally cares zero. could be anywhere in that spectrum. i think most of us care about the small HD community enough, that we'd prefer you to reach out in a situation like this. the sooner the better, of course, but still...

This is what the new Cincinnati coach posted in the Big East's Coaches Corner:
"vamrbball 2/06 7:05 PM I spoke to plague. He did forget to renew. So I also contact support and told them I have no problem with him returning. Idk how this process works. So if I'm removed soon..... Good Luck to all for upcoming season =_="

Still no change, and Knight's job change period ends tonight at midnight.

Couldn't they just change the deadline to renew to be a few days before the end of the NT (maybe after S16 games)? That way if you don't renew, you could get a big red "NOT RENEWED - ABOUT TO LOSE TEAM" across the top of your screen instead of logging in to find that your team is gone. At least you'd have a few days to catch it instead of having to deal with the headaches and heartaches.

I can't really see any issues with that change, and it would save both coaches and CS a lot of trouble. Then CS could make a permanent rule regarding this situation instead of going on a case-by-case basis. I mean, if you STILL don't renew after that, then there's really no excuses.

*edit: Actually after thinking about it, if you have a ton of real life things going on, then you're probably not checking in unless your team is still playing in the NT. Hopefully the upcoming app will allow push notifications if the deadline is approaching but you haven't renewed yet.

Posted by mlitney on 2/7/2022 2:30:00 PM (view original):
Couldn't they just change the deadline to renew to be a few days before the end of the NT (maybe after S16 games)? That way if you don't renew, you could get a big red "NOT RENEWED - ABOUT TO LOSE TEAM" across the top of your screen instead of logging in to find that your team is gone. At least you'd have a few days to catch it instead of having to deal with the headaches and heartaches.

I can't really see any issues with that change, and it would save both coaches and CS a lot of trouble. Then CS could make a permanent rule regarding this situation instead of going on a case-by-case basis. I mean, if you STILL don't renew after that, then there's really no excuses.

*edit: Actually after thinking about it, if you have a ton of real life things going on, then you're probably not checking in unless your team is still playing in the NT. Hopefully the upcoming app will allow push notifications if the deadline is approaching but you haven't renewed yet.

Maybe your assistant coach could send an email at like the start of or the middle of conference play that goes along the lines of "I heard you're considering retirement, are the rumors true" something like that that can act as a reminder to renew your team during the season. Couldn't hurt imo

I suspect there are already plenty of reminders for the folks who are helped by reminders. But A) there are always going to be emergency and other unexpected situations not covered by reminders, and B) there are plenty of folks (specifically attention deficit and other forms of neuro-divergent) for whom more reminders are just more things to ignore, and probably do more harm than good.

Opting into auto-bill, and opting into automatic draw from credits when auto-renew is selected is the best first step. And if that’s just technically not doable right now for whatever reason, the easy workaround is just give a massive bump to returning coaches when they re-apply, such that they’re always head of the line if they unintentionally missed the deadline.

Posted by shoe3 on 2/7/2022 4:48:00 PM (view original):
I suspect there are already plenty of reminders for the folks who are helped by reminders. But A) there are always going to be emergency and other unexpected situations not covered by reminders, and B) there are plenty of folks (specifically attention deficit and other forms of neuro-divergent) for whom more reminders are just more things to ignore, and probably do more harm than good.

Opting into auto-bill, and opting into automatic draw from credits when auto-renew is selected is the best first step. And if that’s just technically not doable right now for whatever reason, the easy workaround is just give a massive bump to returning coaches when they re-apply, such that they’re always head of the line if they unintentionally missed the deadline.

This

Posted by shoe3 on 2/7/2022 4:48:00 PM (view original):
I suspect there are already plenty of reminders for the folks who are helped by reminders. But A) there are always going to be emergency and other unexpected situations not covered by reminders, and B) there are plenty of folks (specifically attention deficit and other forms of neuro-divergent) for whom more reminders are just more things to ignore, and probably do more harm than good.

Opting into auto-bill, and opting into automatic draw from credits when auto-renew is selected is the best first step. And if that’s just technically not doable right now for whatever reason, the easy workaround is just give a massive bump to returning coaches when they re-apply, such that they’re always head of the line if they unintentionally missed the deadline.

I'm with you in certain situations for sure. But just like someone might not be able to check to see if they have renewed, someone else might not be able to check after they have applied for a job to see that that job is now filled... and when coaches are moving up the ranks, that can damage their experience as well.

In a perfect world, everyone would get their team back and nobody would be affected but, I think giving a boost like that to everyone would lead to too many bad job application experiences. It's one thing if it happens from time to time, but if it can and did happen every season I'm sure people would get mad. I know I would be if multiple times after applying to a job, I checked back the next morning to see that it was a worthless effort.

Maybe a coach has to hit a certain limit of seasons played with a team to qualify for the boost? Even a 4 season minimum would imo make a huge difference on any potential bad feelings from hirings and would also accomplish the goal of giving coaches who are emotionally invested in their program their team back.

Just a update. The coach was Vamrball. He was very nice about the whole thing.

WIS made the change tonight.

I have some opinions.

I really thought that I had renewed and I was surprised when I woke up saturday morning and my team was gone.. I never open up my emails, I get like 80 emails a day and I rarely open my emails because its just so overwhelming. Sending me a email is not going to catch my attention. It's like at work, they have a 1000 pieces of paper on the wall, I never notice when they take 1 down and put 1 up in its place.

What caught my attention was when my team was missing from my home page. If you apply for your team before anyone else applies you can get your team back, why not make it so you get the team back whether someone applies or not. I think that will solve a high percentage of the problems. I am betting most of the people who forgot to renew, first noticed they forgot to renew during the hiring stage.

I have had this team for so long that I have never experienced the new coach penalty. It's brutal. I had 2 late battles and this mishap took me right out of those battles with no chance to win. I am not complaining but I don't see the purpose for this penalty. I hope for game sake they one day take this penalty out of the game.

Posted by gillispie on 2/7/2022 1:33:00 PM (view original):
plague, its honorable you are not wanting to put the other coach in a bad spot. but i just want to say - if it was me in that guys' shoes, i'd rather the prior coach with 100+ seasons reach out rather than quit. who knows, maybe that coach is a huge UC fan and your request really puts him in a bind. but its probably as likely the guy was on the fence about adding a team and literally cares zero. could be anywhere in that spectrum. i think most of us care about the small HD community enough, that we'd prefer you to reach out in a situation like this. the sooner the better, of course, but still...

He was very nice about the whole situation and I felt he went above and beyond by taking the upcoming season off and waiting til next season to get a team.

yes, i agree... nice thing he did. a lot of coaches do it, this kinda comes up regularly but still, i definitely respect that a lot. i don't mean to demean it saying he might not care - its possible, but i just felt you were being overly deferential i guess? the way i think about it, i've played this game a long time too, if in the 14 years i was around (counting some years of retirement but still), i mistakenly dropped one team, and someone gave it back, and then also had to give up one team someone mistaking lost themselves ("had"), that would be a VERY positive net. not to make it a selfish thing but i just think it means it better for all of us, at least on average, to give the guy who lost the program the benefit of the doubt. especially when its been 100 seasons and you are attached! and the other guy didn't just lose his old team - then it gets tough - then most folks are like, well, if the other guy ALSO agrees to give me back MY team, then i'll do it! (and CS will go unwind chains of 3-4 of those. not ideal though!).

but still, very nice thing the other coach did! and i agree the renewal system isn't the best but i do appreciate how CS is usually pretty good about handling these incidents both promptly and in a way that helps the users while being a pain for them.

Posted by plague on 2/6/2022 1:25:00 PM (view original):

Posted by topdogggbm on 2/6/2022 1:17:00 PM (view original):
The easy fix is to remember to set auto renew. Or remember to renew.

I'm not really against letting a coach get the job back first thru applying. But we're a bunch of vultures here. It's not fair to 100 other coaches that see a job finally open up, and then have to show pity to the coach who forgot in the first place. I HATE this topic more than any topic we discuss in HD. We are all human yes. And humans need to be responsible for their actions and accept consequences. Sure, it's a game and not something so desperately important that we should never be nice. But the issue I have is the coaches that forget "expect" 100s of other coaches to understand and be nice enough to not go for a school they desire. Yes, some coaches will. But to "expect" other humans to care is just being unreasonable. (For the record, I personally would not apply if I knew the situation. But I know many others would apply with no regret).

I hope OP gets his team back. But we all know how to play this game. And if we screw up accidentally or intentionally, we should prepare for the worst. No hard feelings.

Top I am not blaming you or anyone else. I am responsible. I have mine set to renew. The problem was I didn't have the credits applied to the team. I had the credits, just not directly applied to this team. The entire time I thought it was going to renew until I woke up saturday morning and my team was gone.

I do however think the design is flawed and that there is a easy fix. I understand people want better teams but I don't think this is the way people should get better teams.

It doesn't matter what either of us think it is what it is.

Yes I know you weren't blaming me. And if my post sounded harsh it wasn't meant to be. It's not even directed at you really. The only reason it could be viewed that way is because this thread is the latest edition of the same song we hear on repeat often. I lost track of the thread and I don't know if you got your team back but I hope all is well, however the dust settled. You not the first obviously and you won't be the last.

I can admit that I am a butthead about this one particular topic. (Others may say that I'm a butthead often, and that's fine. It's not intentional in other areas. But this topic is nails on the chalkboard for me. Again, not you. Not the guy before you. Just the scenario). I appreciate your view on it. As you're more of a realist than most. I respect that

Posted by topdogggbm on 2/8/2022 8:39:00 PM (view original):

Posted by plague on 2/6/2022 1:25:00 PM (view original):

Posted by topdogggbm on 2/6/2022 1:17:00 PM (view original):
The easy fix is to remember to set auto renew. Or remember to renew.

I'm not really against letting a coach get the job back first thru applying. But we're a bunch of vultures here. It's not fair to 100 other coaches that see a job finally open up, and then have to show pity to the coach who forgot in the first place. I HATE this topic more than any topic we discuss in HD. We are all human yes. And humans need to be responsible for their actions and accept consequences. Sure, it's a game and not something so desperately important that we should never be nice. But the issue I have is the coaches that forget "expect" 100s of other coaches to understand and be nice enough to not go for a school they desire. Yes, some coaches will. But to "expect" other humans to care is just being unreasonable. (For the record, I personally would not apply if I knew the situation. But I know many others would apply with no regret).

I hope OP gets his team back. But we all know how to play this game. And if we screw up accidentally or intentionally, we should prepare for the worst. No hard feelings.

Top I am not blaming you or anyone else. I am responsible. I have mine set to renew. The problem was I didn't have the credits applied to the team. I had the credits, just not directly applied to this team. The entire time I thought it was going to renew until I woke up saturday morning and my team was gone.

I do however think the design is flawed and that there is a easy fix. I understand people want better teams but I don't think this is the way people should get better teams.

It doesn't matter what either of us think it is what it is.

Yes I know you weren't blaming me. And if my post sounded harsh it wasn't meant to be. It's not even directed at you really. The only reason it could be viewed that way is because this thread is the latest edition of the same song we hear on repeat often. I lost track of the thread and I don't know if you got your team back but I hope all is well, however the dust settled. You not the first obviously and you won't be the last.

I can admit that I am a butthead about this one particular topic. (Others may say that I'm a butthead often, and that's fine. It's not intentional in other areas. But this topic is nails on the chalkboard for me. Again, not you. Not the guy before you. Just the scenario). I appreciate your view on it. As you're more of a realist than most. I respect that

I didn't take offense to your post. I have a different opinion, but there is only 1 person in this world I agree with 100% of the time and that's me.

I did get my team back.

I think WIS could do a better job to decrease this happening. If they did that you would see a lot less posts like this one. I think long run the current system decreases the amount of coaches. It might not be a lot but it has a negative impact on coaches. I quit playing GD long ago and I now see they are giving discounts to get people to come back. Retain your coaches from the start and not let them get away from you.

Adding a “charge my credit card” if I don’t renew is good for business and would fix 95% of these situations (and I’ll have less pity when people don’t press the button).

very glad this situation worked out, but it doesn’t always and generally someone loses out like the guy who now has to sit out.

Adding this feature should be high on the priority list because it can’t be that complicated and fixes a situation that makes paying customers VERY unhappy.

1000% Agreed. I've been playing Hoops Dynasty for many, many years but this issue almost led to me dropping WIS completely.

I had this exact situation happen with my Ohio State team in Tark before this current season (which made for the second time I'd lost a team I loved to this issue, went from two worlds to just the one after that) and were it not for upsetcity reaching out to me on Discord about an opening in the MEAC, I was planning on just taking some time away from the game.