Yeah, sorry, I should have clarified that I just took over the team.
I asked WIS about this previously and they told me it could only happen if a promise was broken, though I'm 99.9% sure that is incorrect because I'm 99.9% sure that I didn't break any promises to the guy who left early last time (a few seasons ago in Bryant D1) and i haven't even had a chance yet to make any promises this time.
If this were happening frequently, to lots of coaches, then I'd understand. But it seems that it so rarely happens, and WIS customer support said it isn't supposed to happen, and they say that it only could possibly happen if you break a promise ... so it's really effin' annoying when it happens to me twice in the span of a few seasons and when I didn't break any promises.
What am I supposed to do to avoid this? I have asked WIS customer support that exact question and they have no answers because they cannot even figure out why it happened.
I also asked to see the playing time of the player who left early so that I could try to infer what level of playing time is the threshold to avoid this, but they say that they cannot show me the player's playing time because by the time that I get the email from him he's already been erased from the WIS database.